Office information & Contact information

Office information & hours:

• 98C Rue de l'Évêché, 13002 Marseille, France
• Phone: +334 65 95 04 59
• Open 9AM-5PM CET, Monday-Friday: https://www.timeanddate.com/worldclock/france/marseille
• ProTubeVR observes all French Public Holidays: https://publicholidays.fr/2025-dates/
• Orders fulfilled and e-mails checked during office hours only.
• Orders ship within 1-2 business days from time of placing order.
• Average response time for e-mails and support tickets is within 1 working day.

E-mail addresses:

• Customer support: support@protubevr.com
• Business & marketing (including Content Creators, E-sports, Affiliates etc.): business@protubevr.com
• Defense & armed professionals: defense@protubevr.com
• Other contact: contact@protubevr.com

Note: the time it takes to ship orders and respond to e-mails and support tickets increases during the holiday season.