# Office information & Contact information **Office information & hours:** - 98C Rue de l'Évêché, 13002 Marseille, France - Phone: +334 65 95 04 59 - Open 9AM-5PM CET, Monday-Friday: [https://www.timeanddate.com/worldclock/france/marseille](https://www.timeanddate.com/worldclock/france/marseille "https://www.timeanddate.com/worldclock/france/marseille") - ProTubeVR observes all French Public Holidays: [https://publicholidays.fr/2025-dates/](https://publicholidays.fr/2025-dates/ "https://publicholidays.fr/2025-dates/") - Orders are fulfilled and e-mails checked during office hours only. - Orders are ship within 1-2 business days from time of placing order. - Average response time for e-mails and support tickets is within 1 working day. **E-mail addresses:** - Customer support: support@protubevr.com - Business & marketing (including Content Creators, E-sports, Affiliates, Arcade, etc.): business@protubevr.com - Defense & armed professionals: defense@protubevr.com - Other contact: contact@protubevr.com Note: the time it takes to ship orders and respond to e-mails and support tickets increases during the holiday season.