General FAQ
A general FAQ regarding our company, our website, ordering, payment methods, shipment, import fees, support system, etc.
Basic ProTubeVR information
Basic information about ProTubeVR such as office location, hours, phone number, e-mail contacts, ...
Orders
Need information regarding a past order or one that's being processed, browsing on our website or...
Placing Orders
Where are your products shipped from? France is the origin country for all orders. ProTubeVR s...
Import Duties
Do I need to pay Import duties on my order? If your government charges import duties on inco...
Discounts
How do I save money on my purchase? We offer a one time use 10% discount code for signing up t...
Payment Methods
What currencies and payment methods do you accept? We currently accept and display EUR, USD, a...
Shipping Checkout
Why can't I select my address/postal code on checkout? Some address types or postal codes are ...
Shipping Times
How long until my order ships? Within 2 workdays, typically, once payment has been processed. ...
Order Statuses
Payment Process Awaiting (any payment): Payment is being processed, can take a few hours to ...
How to Make a Return
How to Make a Return This webpage covers all information regarding returns. You have 30 days a...
Support
How do ProTubeVR's customer service work?
Products
Any question regarding a specific product?
MagTube
How do I install my Index controllers in the controllers mounts? How do I install my PS ...
ForceTube Explorer/Storm
How do I setup my ForceTube or ProVolver to connect to PC and work in games? You can click her...
ProVolver
How do I setup my ForceTube or ProVolver to connect to PC and work in games? You can click her...
Starter CQB
How do I install my Index controllers in the controllers mounts? How do I install my PS ...
ProTas
How do I install my Index controllers in the controllers mounts? How do I install my PS ...
SWINGiT Golf Edition
How do I install my Index controllers in the controllers mounts? How do I install my PS ...
ProSaber
How do I install my Index controllers in the controllers mounts? How do I install my ...
ProStraps
How do the ProStraps MK2 work? The "Standalone" version is to be used on bare controllers and ...