Office information & Contact information

Office information & hours: 

 

 

 98C Rue de l'Évêché, 13002 Marseille, France 

 Phone: +334 65 95 04 59 

 Open 9AM-5PM CET, Monday-Friday: https://www.timeanddate.com/worldclock/france/marseille 

 ProTubeVR observes all French Public Holidays: https://publicholidays.fr/2025-dates/ 

 Orders are fulfilled and e-mails checked during office hours only. 

 Orders are ship within 1-2 business days from time of placing order. 

 Average response time for e-mails and support tickets is within 1 working day. 

 

 E-mail addresses: 

 

 

 Customer support: support@protubevr.com 

 Business & marketing (including Content Creators, E-sports, Affiliates, Arcade, etc.): business@protubevr.com 

 Defense & armed professionals: defense@protubevr.com 

 Other contact: contact@protubevr.com 

 

 Note: the time it takes to ship orders and respond to e-mails and support tickets increases during the holiday season.