Office information & Contact information
Office information & hours:
- 98C Rue de l'Évêché, 13002 Marseille, France
- Phone: +334 65 95 04 59
- Open 9AM-5PM CET, Monday-Friday: https://www.timeanddate.com/worldclock/france/marseille
- ProTubeVR observes all French Public Holidays: https://publicholidays.fr/2025-dates/
- Orders are fulfilled and e-mails checked during office hours only.
- Orders are ship within 1-2 business days from time of placing order.
- Average response time for e-mails and support tickets is within 1 working day.
E-mail addresses:
- Customer support: support@protubevr.com
- Business & marketing (including Content Creators, E-sports, Affiliates, Arcade, etc.): business@protubevr.com
- Defense & armed professionals: defense@protubevr.com
- Other contact: contact@protubevr.com
Note: the time it takes to ship orders and respond to e-mails and support tickets increases during the holiday season.