Import Duties
Do I need to pay Import duties on my order?
If your government charges import duties on incoming shipments from France you will need to pay the fee for the shipment to be cleared to enter your country. Example countries that charge this are Canada and United Kingdom (since Brexit). More information on the bottom of this page.
I'm in country X how much is my Import duty?
Hard to say exactly, you can always look it up. We do not provide a list of countries or the fee amounts. Our products are described as "VR Gaming Accessory". These things are subject to change and depend on the total amount of your order.
Only US customers will be able to see in advance the duty they must pay. It is also possible to pay import duty in advance on our shop.
Isn't it misleading to not make import duties more visible?
We have no way to know that amount of import duty you must pay while importing your order. Only local Customs services will be able to help.
The products' total amount on your order will impact the final duty price.
On Our website where is the information about Customs fee and import duty?
- On the website (found at the bottom of every webpage, in the header drop down for Support, etc.): https://www.protubevr.com/en/content/1-shipping-and-duties
- On every product page in the expanded information drop-downs
- On check out when selecting a shipping method, we have a link for seeing more information regarding shipping and duties (refer to attached images).
- Again, on check out, you must agree to terms of sales before ordering. (refer to attached images) The terms of sales are in this page: https://www.protubevr.com/en/content/3-terms-of-sales
- In the extensive Discord FAQ: faq-read-this-first-2025
- In the extensive Reddit FAQ: https://www.reddit.com/r/ProTubeVR/comments/1hqz5bf/faq_read_this_first_2025_edition/