# General FAQ A general FAQ regarding our company, our website, ordering, payment methods, shipment, import fees, support system, etc. # Basic ProTubeVR information Basic information about ProTubeVR such as office location, hours, phone number, e-mail contacts, etc. # Office information & Contact information **Office information & hours:** - 98C Rue de l'Évêché, 13002 Marseille, France - Phone: +334 65 95 04 59 - Open 9AM-5PM CET, Monday-Friday: [https://www.timeanddate.com/worldclock/france/marseille](https://www.timeanddate.com/worldclock/france/marseille "https://www.timeanddate.com/worldclock/france/marseille") - ProTubeVR observes all French Public Holidays: [https://publicholidays.fr/2025-dates/](https://publicholidays.fr/2025-dates/ "https://publicholidays.fr/2025-dates/") - Orders are fulfilled and e-mails checked during office hours only. - Orders are ship within 1-2 business days from time of placing order. - Average response time for e-mails and support tickets is within 1 working day. **E-mail addresses:** - Customer support: support@protubevr.com - Business & marketing (including Content Creators, E-sports, Affiliates, Arcade, etc.): business@protubevr.com - Defense & armed professionals: defense@protubevr.com - Other contact: contact@protubevr.com Note: the time it takes to ship orders and respond to e-mails and support tickets increases during the holiday season. # ProTubeVR Documentation [![protubevr-orange-web.png](https://help.protubevr.com/uploads/images/gallery/2025-08/embedded-image-4hrnek85.png)](https://protubevr.com/) ### List of documentation: #### Gunstock - Haptic

- [ForceTube](https://help.protubevr.com/books/forcetube-haptic-gunstock) - [ProVolver](https://help.protubevr.com/books/provolver-haptic-pistol) - [List of compatible games](https://help.protubevr.com/books/forcetube-haptic-gunstock/page/haptic-compatibility-and-vr-games) - [Companion application](https://help.protubevr.com/books/forcetube-haptic-gunstock/page/companion-app-guide)

#### Gunstocks - Static

- [MagTube](https://help.protubevr.com/books/magtube-gunstock) - [Starter](https://help.protubevr.com/books/starter-cqb-gunstock) - [Controller mount cups](https://help.protubevr.com/books/controller-mounts)

#### VR Accessories

- [ProTas](https://help.protubevr.com/books/protas-joystick) - [ProSaber](https://help.protubevr.com/books/prosaber-blade) - [SWINGiT](https://help.protubevr.com/books/swingit-golf-club) - [ProStraps](https://help.protubevr.com/books/prostraps-sleeves)

# Orders Need information regarding a past order or one that's being processed, browsing on our website or about deliveries? # Placing Orders

Where are your products shipped from?

France is the origin country for all orders. ProTubeVR ships worldwide! All European customers are charged VAT at the standard rates determined by their delivery country and paid at checkout. Any imports etc. are paid by the customer.

Where else can I buy your products from?

We have some [retailers](https://www.protubevr.com/en/content/11-our-retailers "retailers (https://www.protubevr.com/en/content/11-our-retailers)") in the EU and NA. Please be aware that any products purchased from our retailers are pre-packaged, and therefore do not offer the amount of options or selections that buying directly from us does.

Any plans to sell on places like Amazon, Etsy, Aliexpress, etc.?

We have experimented selling products on Amazon in the past. In short, we are better equipped to focus on selling directly on our website, and through our retailers. The same is true for other websites. We will always be able to offer the best experience when buying directly from us.

# Import Duties

Do I need to pay Import duties on my order?

If your government charges import duties on incoming shipments from France you will need to pay the fee for the shipment to be cleared to enter your country. Example countries that charge this are **Canada** and **United Kingdom** (since Brexit). More information on the bottom of this [page](https://www.protubevr.com/en/content/1-shipping-and-duties "page (https://www.protubevr.com/en/content/1-shipping-and-duties)").

I'm in country X how much is my Import duty?

Hard to say exactly, you can always look it up. We do not provide a list of countries or the fee amounts. Our products are described as "VR Gaming Accessory". These things are subject to change and depend on the total amount of your order. **Only US customers** will be able to see in advance the duty they must pay. It is also possible to pay import duty in advance on our shop.

Isn't it misleading to not make import duties more visible?

We have no way to know that amount of import duty you must pay while importing your order. Only local Customs services will be able to help. The products' total amount on your order will impact the final duty price.

On Our website where is the information about Customs fee and import duty?

- On the website (found at the bottom of every webpage, in the header drop down for Support, etc.): [https://www.protubevr.com/en/content/1-shipping-and-duties](https://www.protubevr.com/en/content/1-shipping-and-duties "https://www.protubevr.com/en/content/1-shipping-and-duties") - On every product page in the expanded information drop-downs ![product_page_tax.png](https://help.protubevr.com/uploads/images/gallery/2025-03/scaled-1680-/product-page-tax.png) - On check out when selecting a shipping method, we have a link for seeing more information regarding shipping and duties (refer to attached images). ![shipping_and_duties_checkout_1.png](https://help.protubevr.com/uploads/images/gallery/2025-03/scaled-1680-/shipping-and-duties-checkout-1.png) - Again, on check out, you must agree to terms of sales before ordering. (refer to attached images) The terms of sales are in this page: [https://www.protubevr.com/en/content/3-terms-of-sales](https://www.protubevr.com/en/content/3-terms-of-sales "https://www.protubevr.com/en/content/3-terms-of-sales") ![terms_of_service_on_check_out.png](https://help.protubevr.com/uploads/images/gallery/2025-03/scaled-1680-/terms-of-service-on-check-out.png) - In the extensive Discord FAQ: ⁠faq-read-this-first-2025⁠ - In the extensive Reddit FAQ: [https://www.reddit.com/r/ProTubeVR/comments/1hqz5bf/faq\_read\_this\_first\_2025\_edition/](https://www.reddit.com/r/ProTubeVR/comments/1hqz5bf/faq_read_this_first_2025_edition/ "https://www.reddit.com/r/ProTubeVR/comments/1hqz5bf/faq_read_this_first_2025_edition/")

# Discounts

How do I save money on my purchase?

We offer a one time use 10% discount code for signing up to the newsletter at the bottom of any webpage, or through a pop-up prompt you many encounters while browsing the site. Upon signing up, the discount code will be e-mailed to you. This process is not immediate, and typically takes 5 minutes, but it could take up to an hour. Make sure to check your spam folder, and/or add protubevr@mailing.protubevr.com to your contacts. If you do not receive the code after 24h, contact [support](https://www.protubevr.com/en/customer-support "support (https://www.protubevr.com/en/customer-support)"). Sometimes the automated system can be a bit wonky.

It says e-mail already registered?

Use a different e-mail address, or contact [support](https://www.protubevr.com/en/customer-support "support (https://www.protubevr.com/en/customer-support)"). Reminder it only works once per customer. If you've used it before, it won't work again.

Can I stack the discount?

Most discounts do not stack. If we have an active sale, the promo code will most likely not stack.

When is the next sale?

Sign up to our newsletter, follow us on social media, or keep an eye on ⁠announcements to learn of the next sale when it happens. Find everything on [our Linktree](https://linktr.ee/protubevr). **We do not typically announce sales in advance. Instead, you can look through our sales over the years to gain an understanding of when our next sales may be. (i.e. Black Friday/Holiday season, etc.)**

# Payment Methods

What currencies and payment methods do you accept?

We currently accept and display EUR, USD, and GBP currencies. All prices are determined in EUR. USD and GBP prices will fluctuate slightly based on their conversion rates into EUR. Regardless of payment method selected, currencies are converted automatically at checkout so it does not matter where you live. To choose the currency you want to use, you can change between them at any time at the top of any webpage. For payment methods we accept Visa, MasterCard, PayPal, AMEX or Bank Wire Transfer, with some restrictions based on currency selected. When paying in USD or GBP, we only accept cards or bank wire transfer. So, if you want to pay with another method, you must select EUR as the currency and the currency will be automatically converted at check out. You can use your card with EUR selected as well.

Why won’t my payment go through/I’m having an issue with payment?

Here are the typical reasons a payment won’t work and how to fix it. First, make sure the currency you chose accepts your payment method by referring to the bullet point above. Second, make sure any ad blocker in your browser is disabled for our website, as it can sometimes interfere with the checkout process. Some customers have also had issues specifically with their phones blocking the transactions, so if using a phone, try a different device. Third, if using a card, contact your card provider customer support to make sure the payment isn’t being blocked. A lot of card providers block international payments by default to help protect against fraud. Particularly if you are within the USA. In such instances, you will need to request the payment be allowed to go through or choose a different payment method. Lastly, if for whatever reason you still can’t get an order to go through, contact us through [customer support](https://www.protubevr.com/en/customer-support "customer support (https://www.protubevr.com/en/customer-support)"), and we’ll look into it.

I placed an order using stripe, but it shows a payment error?

To successfully pay using stripe, once redirected from our website to stripe, you must complete the transaction without returning to our website. Returning to our website after being redirected to stripe, but before completing the steps on stripe, will result in creating an order, but it will have a payment error which can be seen on your account order status page and sent to you via e-mail notification. You will need to go through the checkout process again to correctly place the order.

[![image.png](https://help.protubevr.com/uploads/images/gallery/2025-10/scaled-1680-/Oscimage.png)](https://help.protubevr.com/uploads/images/gallery/2025-10/Oscimage.png) # Shipping Checkout

Why can't I select my address/postal code on checkout?

Some address types or postal codes are not in the system, or do not accept certain shipping methods (such as military bases). For APO/FPO addresses, military bases, and PO boxes, please select Eco delivery or choose another address. If you experience any issues filling out your address, please go through [support](https://www.protubevr.com/en/customer-support "support (https://www.protubevr.com/en/customer-support)") so they can help you with your order. **VERY IMPORTANT!** The system cannot prevent you from selecting specific shipping methods when you have one of the address types mentioned above. It is your responsibility to be aware of which shipping methods can deliver to your address. If you are confused, don't hesitate to confirm with us, and we can ensure your order uses an appropriate shipping method.

Why are your Haptic Devices (ForceTube, ProVolver) DHL Express only?

Due to safety regulations, LiPo batteries (which are used in our Haptic Devices) can only be shipped via Express shipping. **Any address that cannot receive DHL Express (such as APO/FPO, military bases, and PO boxes) cannot be sent haptic devices**. In such an instance, consider finding an alternative address to ship to. Perhaps you have a friend nearby or something.

# Shipping Times

How long until my order ships?

Within 2 workdays, typically, once payment has been processed. Wire transfers and direct deposits take longer to process than other payment methods. Check your orders under your account on the website for more details. Refer to **Order Statuses** section for explanation on Payment Statuses. Any active delays (such as pre-orders and back orders) are stated on the product pages.

How long does shipping currently take?

DHL Express: 3-5 days worldwide; ECO (Deutsch Post): 15-20 days worldwide + potential 10-12 days in customs; DHL Economy Select: 4-6 days worldwide. For more detailed info on shipping that is up-to-date, refer [here](https://www.protubevr.com/en/content/1-shipping-and-duties "here (https://www.protubevr.com/en/content/1-shipping-and-duties)").

How do I track my order?

Through your account on our website, you can see the status of your order as well as tracking information once it has shipped. We also send an e-mail notification of shipment which includes a tracking number to the e-mail address you used when ordering. If you do not see this e-mail, check your spam folder. In very rare instances, the automation does not provide a customer with this information. At such times, go through [support](https://www.protubevr.com/en/customer-support "support (https://www.protubevr.com/en/customer-support)"), and we will provide you with the tracking information.

I have a pre-order/back order and regular item in my cart, when will they ship?

We ship an order when all items in the order are available. In this case, the order would ship when the pre-order or back order is available. It is recommended to have any pre-orders or back orders be in their own order, and to place a separate order for any immediately available items. We do not split orders to avoid any further complication with transportation cost and order tracking.

My order has yet to ship, and I need to modify the delivery address? Go through support and we will change it before shipping.

Go through [support](https://www.protubevr.com/en/customer-support "support (https://www.protubevr.com/en/customer-support)") and we will change it before shipping.

My order has shipped, and I need to modify the delivery address mid-transit?

This is a bit harder to do. Some shipping methods, like DHL Express, do allow for this. You contact DHL and see if they can change the address. If you have trouble contacting DHL, go through [support](https://www.protubevr.com/en/customer-support "support (https://www.protubevr.com/en/customer-support)"), and we will see how we can help.

# Order Statuses

Payment Process

- **Awaiting (any payment):** Payment is being processed, can take a few hours to days to be received depending on payment method - **Awaiting bank wire payment:** Payment needs to be made by customer via bank wire. The order will be processed only after payment is received. Information for the bank wire is in the email sent by us.

Classic Order Progression

1. **Payment accepted:** Payment went through, order was created. 2. **In production:** Order was acknowledged and is being reviewed for production. 3. **Processing in progress:** Order is being prepared, should ship within the day. 4. **Processing shipment:** Shipping label was created, order is awaiting pick-up. 5. **Shipped:** Order was picked up and delivery has started; follow tracking information.

Special Statuses

- **Canceled:** Order was canceled and refund/voucher was processed. - **Return accepted:** Order was returned and refund/voucher was processed. - **Support pending:** Support ticket ongoing, or order needs clarification (information needed from customer); order is on hold and will not depart the workshop until customer service returns it to “in production” status. **Contact us through [support](https://www.protubevr.com/en/customer-support "support (https://www.protubevr.com/en/customer-support)") if you have this status.** - **Customized order:** Replacement order created manually by support agent. - **Planned order:** Pre-order status.

# How to Make a Return

How to Make a Return

This [webpage](https://www.protubevr.com/en/content/34-warranty-and-refund "webpage (https://www.protubevr.com/en/content/34-warranty-and-refund)") covers all information regarding returns. **You have 30 days after receipt of the package to request a refund.** You do so through [support](https://www.protubevr.com/en/customer-support "support (https://www.protubevr.com/en/customer-support)").

I want to buy a product for HMD X, but plan on upgrading soon to HMD Y, can I send it back to swap out products when HMD Y arrives?

We do not offer any sort of trade in, or swap out service. We do have a standard warranty and refund policy, but it cannot be used to facilitate such requests. All of our products are very easily upgradeable, to use with any HMD. You buy our product, such as the MagTube, only once, and you can use it forever. Then, if you upgrade to or have multiple HMDs, you can buy controller mounts to use them with your product. Just select the appropriate mount (typically you want a pair of magnetic) for your respective HMD upgrade on [this](https://www.protubevr.com/en/600-bottom-mounted-cups "this (https://www.protubevr.com/en/600-bottom-mounted-cups)") product page. **Please be aware that some ProStrap models can be used again on new controller mounts after buying a new top or bottom attachment piece from [here](https://www.protubevr.com/en/595-prostraps "here (https://www.protubevr.com/en/595-prostraps)").** Again, pay attention, read everything, and ensure you are buying for the right HMD etc.

# Support How do ProTubeVR's customer service work? # Customer Support Service - **How do I contact you about an issue or a question?** To contact us directly, go through [this](https://www.protubevr.com/en/customer-support "this (https://www.protubevr.com/en/customer-support)") support page on the website. When using the form where you submit your order number, support ticket responses will be sent to the e-mail address attached to your order or your account. - **Is the Support system automated?** No. Humans manually read every support ticket and manually respond to each one. We pay attention to your requests and do our best to fulfill them when responding. This includes things such as requesting we respond to a different e-mail address, etc. - **How long does it take to receive a response?** Typically 1 work day. We respond to tickets in the order they were made. I.e. if we receive x amount on Saturday, we go through all of those before answering ones sent on Sunday. If you sent your ticket over the weekend, there is a chance we may not get to it until Tuesday depending on the volume of tickets created before yours. As always, make sure to check your spam folder, sometimes our response goes there. - **Why can't you just help me through the discord with my issue?** While we can help with more basic things on the discord server, anything that requires pulling order info, such as to file a warranty claim to replace a broken part, an issue with shipping taking a while, or more complex haptic device troubleshooting needs to go through our website's support system. Through this system we can directly access any necessary information. We can't do this through discord. For this reason, we will direct customers to support on the website. Additionally, @Jon (Bounty\_V) who primarily runs and maintains the discord, is located in a different country and does not have access to our internal system, or various information. Support through the website will always have the best and most accurate answers. If you are directed to go through support, it is likely because we cannot help you further in the discord. ![🙂](file:///C:/Users/bount/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png) - **I don't have the order number, which form do I use about an issue with my product?** "I have a general question (product, website, etc...)" Is the form you would use. With this form, you submit your e-mail address you want to be contacted through, and can attach files like the other forms. Refer to image below. - **I received a reply to my support ticket, how do I respond?** Please respond directly to the e-mail you received for all further communications regarding your support ticket. Going through the form again just creates a brand new ticket, entirely separate of your existing one. This will increase the time it takes for us to resolve your issue. - **I sent a support ticket a few days ago or longer and haven't received a response?** Read carefully through the support webpage. All information regarding expected time to response, and our office hours etc. are displayed. Make sure to check your spam folder in case the response is there. If you did not yet receive a response, submit another ticket through the support form. Consider going through the general form (located below the one you would've used previously, on the same webpage) and manually submitting your e-mail address in the form with all other relevant information. If you have another e-mail address consider using that one, in case for whatever reason your address isn't receiving the responses we send. [![i have general question png 2.png](https://help.protubevr.com/uploads/images/gallery/2025-03/scaled-1680-/i-have-general-question-png-2.png)](https://help.protubevr.com/uploads/images/gallery/2025-03/i-have-general-question-png-2.png) # Products Any question regarding a specific product? # MagTube

How do I install my Index controllers in the controllers mounts?

How do I install my PS VR2 controllers in the controllers mounts?

Guns don’t line up properly in games, making it hard to aim, how do I fix this?

Each person's body shape is a different, so you'll want to manually adjust the stock with the provided Allen key. Refer to this video by Ragesaq on the best methodology to use when going through this process to get the optimal setup.

How do climbing mechanics work when the controllers are attached. Playing population one?

The controllers are inserted in the controller mounts which are magnetically attached to the main frame, so you can detach the controller mounts from the MagTube, free your hands and put them back on when you need.

Will the bipod be able to clip onto the MagTube?

Yes, the Bipod we sell is compatible with all of our products containing tubes.

Can I make a ProSaber out of my MagTube without needing to buy anything?

Technically yes. But we do advise against making a ProSaber with magnetic controller mounts. Since you are not holding the controllers in your hand while using a ProSaber, the risk of them flying off and hit a wall is too great. You can contact our support to ask for the screw needed to fasten the controller mounts. If you already own fastened controller mounts, you can go ahead, though. Just follow the [mounting instruction](https://help.protubevr.com/books/prosaber-blade/page/prosaber-mounting-en).

Does this come with a shoulder strap?

Yes, the MagTube always comes with a sling to support it.

Is it possible to physically attach the MagTube and the ProVolver?

Yes, The ProVolver has a magnetic attachment just like the magnetic controller mounts and can be attached to the MagTube or ForceTube.

I have an old ProTube with fix cups, can I upgrade to MagTube, and how?

You can upgrade with the "[Upgrade from fastened stock to MagTube](https://www.protubevr.com/en/vr-accessories-magtube-gunstock/636-meta-quest-3-protube-to-magtube-upgrade-bracket.html)". You'll then need to follow [this tutorial](https://help.protubevr.com/books/magtube-gunstock/page/magtube-upgrade-en).

I have bad tracking when I attach or attache back my cup to the stock or when I have a haptic reactions. Is your product interfering with the headset's tracking?

The Valve Index controllers were extensively tested for months before cups were released to ensure no such interference occurs. The issue you are experiencing is with your controller and or VR setup. Please check out the [Index tracking fix](https://help.protubevr.com/books/valve-index/page/index-tracking-fix-en) documentation. If no solution helps, please contact [Valve's support](https://help.steampowered.com) to ask how to resolve this.

# ForceTube Explorer/Storm

How do I setup my ForceTube or ProVolver to connect to PC and work in games?

You can click [here](https://help.protubevr.com/books/forcetube-haptic-gunstock/page/haptic-setup) to find the haptic setup documentation. Any further questions can be asked in the #ForceTube-specific channel of [our discord](https://discord.com/invite/uXGu7PE).

The ForceTube seems like a really cool thing. How intense is the kickback?

The ForceTube does kick on the shoulder when shooting in games. On PC through Steam, the force feedback can be adjusted on our companion application. You can check how that works here (link to comp app doc) If you want to see it in action, you can find reviews of the ForceTube on YouTube, just search for "ForceTube".

How do I install my Index controllers in the controllers mounts?

With my Valve Index controllers, I have bad tracking when I attach or attache back my cup to the stock or when I have a haptic reactions. Is your product interfering with the headset's tracking?

On Quest 3, I have bad tracking when I attache my cup to the stock or when there is a haptic reactions. Is your product interfering with the headset's tracking?

There's an easy fix for that: Go to your Quest 3's settings, and disable the hand tracking.

Guns don’t line up properly in games making it hard to aim, how do I fix this?

How do climbing mechanics work when the controllers are attached. Playing population one?

Will the bipod be able to clip onto the ForceTube?

Yes, the Bipod we sell is compatible with all of our products containing tubes.

Does this come with a shoulder strap?

Yes, the ForceTube always comes with a sling to support it.

Is it possible to phisically attach the ForceTube and the ProVolver?

Yes, The ProVolver has a magnetic attachment just like the magnetic controller mounts and can be attached to the MagTube or ForceTube.

Is the ForceTube able to pair on the Meta Quests along with bHaptic accessories (which also use bluetooth) at the same time?

Yes, this should be absolutely possible

Is the ForceTube able to pair on the PC along with bHaptic accessories (which also use bluetooth) at the same time?

Yes, this should be absolutely possible. But there's a small catch. Our products can only connect to Bluetooth 4, where bHaptic can connect to both Bluetooth 4 or 5. The ProTubeVR provided dongle does not support bHaptic products, and bHaptics provides a Bluetooth 5 dongle. What you can do is getting a good Bluetooth 4 dongle. We recommend [ASUS' USB-BT400](https://www.asus.com/networking-iot-servers/adapters/all-series/usbbt400/) or [TP-Link's UB400](https://www.tp-link.com/en/home-networking/adapter/ub400/). This will allow you to use both ProTubeVR's and bHaptics' products.

I have issues connecting my ForceTube to the PC / game via Bluetooth

If you are on Windows 11, check those settings: \- In "Bluetooth & other devices > Devices" (Bluetooth & other devices>view more devices) change the option "Bluetooth devices discovery" to "Advanced". \- Click on the "More Bluetooth settings" and activate the "Allow Bluetooth devices to find this PC" checkbox. With that done, you can proceed with checking that you have only 1 Bluetooth radio in your Device Manager: \- Before anything, remove all Bluetooth devices from the Bluetooth menu. \- Once that's done, you will need to unplug the provided Bluetooth dongle. \- Then open the device manager by right-clicking on the Windows logo (bottom left of the screen). \- And disable all Bluetooth devices. \- Now you can plug the provided Bluetooth dongle back in. You should only have one Bluetooth receiver now, avoiding any bugs. One more thing is to plug the dongle on an unobstructed port like a hub on the desktop. Plugging it to the back of the PC can create interferences and reduce the power of the Bluetooth waves.

# ProVolver

How do I setup my ForceTube or ProVolver to connect to PC and work in games?

With my Valve Index controllers, I have bad tracking when I attach or attache back my cup to the stock or when I have a haptic reactions. Is your product interfering with the headset's tracking?

On Quets 3, I have bad tracking when I attach or attache back my cup to the stock or when I have a haptic reactions. Is your product interfering with the headset's tracking?

There's an easy fix for that: Go to your Quest 3's settings, and disable the hand tracking.

What controllers is the ProVolver compatible with?

The ProVolver is compatible with Quest 3/Pro, Quest 2, Quest 1/Rift S, Valve Index, HTC Focus 3 / XR Elite and Pico 4 controllers.

Does this come with a shoulder strap?

It depends: \- No. \- Yes, only if you take the shoulder stock option.

Is it possible to phisically attach the ForceTube and the ProVolver?

Is the ProVolver able to pair on the Meta Quests along with bHaptic accessories (which also use bluetooth) at the same time?

Yes, this should be absolutely possible

I have issues connecting my ProVolver to the PC / game via Bluetooth.

I have the ProVolver Elite, can I use it without connecting via Bluetooth?

Totally, the ProVolver Elite allows standalone use with the use of its trigger. Simply click on the red (and only) button to change the set weapon. Refer to the [ProVolver Elite setup](https://help.protubevr.com/books/provolver-haptic-pistol/page/provolver-elite-setup-guide) documentation to see what weapons are available.

# Starter CQB

How do I install my Index controllers in the controllers mounts?

How do I install my PS VR2 controllers in the controllers mounts?

With my Valve Index controllers, I have bad tracking when I attach or attache back my cup to the stock or when I have a haptic reactions. Is your product interfering with the headset's tracking?

On Quest 3, I have bad tracking when I attache my cup to the stock or when there is a haptic reactions. Is your product interfering with the headset's tracking?

There's an easy fix for that: Go to your Quest 3's settings, and disable the hand tracking.

How do climbing mechanics work when the controllers are attached. Playing population one?

Will the bipod be able to clip onto the ForceTube?

Yes, the Bipod we sell is compatible with all of our products containing tubes.

Does this come with a shoulder strap?

It depends: \- No. \- Yes, only if you take the shoulder stock option.

# ProTas

How do I install my Index controllers in the controllers mounts?

How do I install my PS VR2 controllers in the controllers mounts?

# SWINGiT Golf Edition

How do I install my Index controllers in the controllers mounts?

How do I install my PS VR2 controllers in the controllers mounts?

Is there a way to secure the controller in the cup?

Yes, simply use the ring on the ProSaber rod.

# ProSaber

How do I install my Index controllers in the controllers mounts?

How do I install my PS VR2 controllers in the controllers mounts?

Can I make a ProSaber out of my MagTube without needing to buy anything?

How do I set up Darth Maul mode in Beat Saber?

You can choose the "no arrow" option in the left option window in the game.

# ProStraps

How do the ProStraps MK2 work?

The "Standalone" version is to be used on bare controllers and cannot be used with our other products. The "Upgrade" version can only be used on our controller mounts and cannot be used on the bare controllers as they are.

How to I install my ProStraps?

Refer to the [ProStraps setup](https://help.protubevr.com/books/prostraps-sleeves/page/prostraps-setup-en) document and [videos](https://help.protubevr.com/books/prostraps-sleeves/page/youtube-videos).