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1. Before pairing for the first time, make sure your VR headset is fully charged. 2. Power on your haptic device, then use the headset to pair with Bluetooth like any other device. At some point in the pairing sequence you will see a confirmation code pop up. ...

Bluetooth Pairing Windows 11 PC VR: 1. All the steps for Windows 10 below apply with 1 major difference. 2. Before you can find your haptic device in Windows, you need to change a setting. There's an option in "Bluetooth & other devices > Devices" called "Blu...

Haptic device not connecting to PC VR 1. If it didn't pair, reconfirm your bluetooth is functioning properly in device manager. If using bluetooth your PC already has, and your PC has built in wifi, plug in the wifi antenna if it isn't already. Bluetooth on t...

· What is the difference between [MK2 Standalone for bare controllers] and [MK2 Upgrade for controller mounts]? For certain HMDs such as Quest 3, our ProStraps used with the controller mount replace the existing insert layer and are never attached directly to ...

Note: more detailed instructions, including videos, can be found in the Tutorial Chapter. 1. After unboxing, the first thing you need to do is get the mag cups (AKA controller mounts). They will be in their own bubble wrap bag, or already on the product (MagT...

Supported Headsets: · Which headsets do your products support? We support 20+ headsets and add support for new headsets typically 2 months after they come out. Simply select Controller brand on any product page to view that respective headset product. · Impo...

Controller Tracking: · Do your products interfere with tracking? Our products go through rigorous testing with multiple testers for each headset to ensure a high level of quality and minimal to no tracking interference. In some very rare instances, we discove...

VR Controller Mounts aka Cups compatibility: · Will your cups work with my controller cover? Our cups are designed to be a very tight fit to hold the controller in place with friction. Specifically there is an insert layer in between the controller and the in...

Office information & hours: 98C Rue de l'Évêché, 13002 Marseille, France Phone: +334 65 95 04 59 Open 9AM-5PM CET, Monday-Friday: https://www.timeanddate.com/worldclock/france/marseille ProTubeVR observes all French Public Holidays: https://publicholid...

Where are your products shipped from? France is the origin country for all orders. ProtubeVR ships worldwide! All European customers are charged VAT at the standard rates determined by their delivery country and paid at checkout. Any imports etc. are paid by...

Import Fees: Do I need to pay Import duties on my order? If your government charges import duties on incoming shipments from France you will need to pay the fee for the shipment to be cleared to enter your country. Example countries that charge this are Can...

How do I save money on my purchase? We offer a one time use 10% discount code for signing up to the newsletter at the bottom of any webpage, or through a pop up prompt you many encounter while browsing the site. Upon signing up, the discount code will be e-m...

What currencies and payment methods do you accept? We currently accept and display EUR, USD, and GBP currencies. All prices are determined in EUR. USD and GBP prices will fluctuate slightly based on their conversion rates into EUR. Regardless of payment meth...

Why can't I select my address/postal code on checkout? Some address types or postal codes are not in the system, or do not accept certain shipping methods (such as military bases). For APO/FPO addresses, military bases, and PO boxes, please select Eco delive...

How long until my order ships? Within 2 workdays typically once payment has been processed. Wire transfers and direct deposits take longer to process than other payment methods. Check your orders under your account on the website for more details. Refer to O...

Order Statuses Payment Process: Awaiting (any payment): Payment is being processed, can take a few days depending on payment method Awaiting bank wire payment: Payment needs to be made by customer via bank wire. The order will be processed only after paym...

How to Make a Return: This webpage covers all information regarding returns. You have 30 days after receipt of the package to request a refund. You do so through support. I want to buy a product for HMD X, but plan on upgrading soon to HMD Y, can I send it...