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Index MagCups Setup Hello, fellow gamer! If you are reading this, you got your hands on the Index MagCups, for your GunStock (MagTube, ForceTube) or Joystick (ProTas). This is the new version. You just have to clip/unclip it, instead of restrictiv...

Office information & hours: 98C Rue de l'Évêché, 13002 Marseille, France Phone: +334 65 95 04 59 Open 9AM-5PM CET, Monday-Friday: https://www.timeanddate.com/worldclock/france/marseille ProTubeVR observes all French Public Holidays: https://publicholid...

Where are your products shipped from? France is the origin country for all orders. ProtubeVR ships worldwide! All European customers are charged VAT at the standard rates determined by their delivery country and paid at checkout. Any imports etc. are paid by...

Import Fees: Do I need to pay Import duties on my order? If your government charges import duties on incoming shipments from France you will need to pay the fee for the shipment to be cleared to enter your country. Example countries that charge this are Can...

How do I save money on my purchase? We offer a one time use 10% discount code for signing up to the newsletter at the bottom of any webpage, or through a pop up prompt you many encounter while browsing the site. Upon signing up, the discount code will be e-m...

What currencies and payment methods do you accept? We currently accept and display EUR, USD, and GBP currencies. All prices are determined in EUR. USD and GBP prices will fluctuate slightly based on their conversion rates into EUR. Regardless of payment meth...

Why can't I select my address/postal code on checkout? Some address types or postal codes are not in the system, or do not accept certain shipping methods (such as military bases). For APO/FPO addresses, military bases, and PO boxes, please select Eco delive...

How long until my order ships? Within 2 workdays typically once payment has been processed. Wire transfers and direct deposits take longer to process than other payment methods. Check your orders under your account on the website for more details. Refer to O...

Order Statuses Payment Process: Awaiting (any payment): Payment is being processed, can take a few days depending on payment method Awaiting bank wire payment: Payment needs to be made by customer via bank wire. The order will be processed only after paym...

How to Make a Return: This webpage covers all information regarding returns. You have 30 days after receipt of the package to request a refund. You do so through support. I want to buy a product for HMD X, but plan on upgrading soon to HMD Y, can I send it...

How do I contact you about an issue or a question? To contact us directly, go through this support page on the website. When using the form where you submit your order number, support ticket responses will be sent to the e-mail address attached to your order...

You got your hands on the Index controller mounts (cups), for your gunstock (MagTube, ForceTube, Starter CQB) or Joystick (ProTas).  Installing your Index cups should take 3 minutes.For video setup, you can check our YouTube Playlists. Parts list ___...

The Bipod allows you to play VR Shooter games with the stability of a real sniper rifle.   Upgrading your Gun Stock with the Bipod should take about 1 minute. ___________________________________________________________________________________________________...

You got your hand on one of a ProSabers. With it, you will be able to play in Darth Maul mode in Beat Saber and similar games, or use it a paddle for kayaking.   Mounting your ProSaber should take 10 minutes. Make sure you work in a clear area and be very ca...

The ProTas allows you to increase your comfort while playing flying games or simulators and hold your controllers as if you were in a spaceship or airplane, or even a mecha. Installing your ProTas should take 3 minutes. Make sure you work in a clear area an...

You got your hand on a ProVolver. With this, you will increase your immersion while playing.The ProVolver allows you to feel the handguns in your games. You can use it with one hand or with two hands with the front extension.  Setting up your ProVolver should...

The Cross-Starter allows you to enhance your Pro/Mag-Starter and increase your comfort while playing, and improve your in-game aim even more precisely than the classic Starter CQB. Upgrading to the Cross-Starter should take you 5 minutes.For video setup, you...

Here is how to switch the laterality of your Starter CQB.  This process should take 10 minutes.For video setup, you can check our YouTube tutorial Playlists. This tutorial shows right-handed to left-handed. Left-handed to right-handed use the same steps, y...

The MagTube allows you to detach the controllers (and its magnetic cups) from the frame without having to take the controllers off the cups, therefore increasing your comfort while playing.  Upgrading your ProTube to a MagTube should take 10 minutes. Make su...